Universal Knowledge vs Empolis Service Express
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Overview
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support.
SaaS or On Premise deployment options available.
Pricing based on a cost per named and / or concurrent license per month.
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support.
SaaS or On...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve customer cases more quickly and efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
£10.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€12.90/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
5/ 5Value for Money
4.6/ 5Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.4/ 5Features
Total features 52
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- File Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Interface
- Multi-Channel Communication
- Multi-Language
- Online Forums
- Pre-built Templates
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 47
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- File Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Interface
- Multi-Channel Communication
- Multi-Language
- Online Forums
- Pre-built Templates
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Dropbox Business
- Google Docs
- Jira
- Microsoft 365
- Microsoft Lens
- Microsoft SharePoint
- SugarCRM
- Dropbox Business
- Google Docs
- Jira
- Microsoft 365
- Microsoft Lens
- Microsoft SharePoint
- SugarCRM