Learn why GetApp is free

RingCentral Contact Center vs CallHippo

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup
CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(224)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Overall rating

4.4 /5
(624)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.6/ 5

Value for Money

4.2/ 5

Total features 108

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labor Forecasting
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Workflow Management
  • Workforce Management

Total features 46

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labor Forecasting
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Workflow Management
  • Workforce Management
  • Aha!
  • Airtable
  • Akazio Cloud Archive
  • Asana
  • AuditWise
  • Avoma
  • Balto
  • Beetexting
  • BoomTown
  • Botmind
  • Box
  • Bubble
  • BugSnag
  • Calabrio ONE
  • CalendarHero
  • Chatlayer
  • Chili Piper
  • Chrometa
  • ChronicCareIQ
  • ClicData
  • Cloze
  • Cognigy.AI
  • Cognitive View
  • Conduit
  • Constant Contact
  • Creatio CRM
  • DVSAnalytics Workforce Optimization
  • DaVinci
  • DialogTech
  • Dropbox Business
  • Dynamics 365
  • Enthu
  • Filevine
  • Fireflies
  • Five9
  • Fivetran
  • Flex
  • Freshdesk
  • Freshservice
  • Front
  • GitHub
  • Gong.io
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gorgias
  • Greenhouse
  • HappyFox Help Desk
  • Helpwise
  • IndusTrack
  • InformaCast
  • Instagram
  • InsuredMine
  • Intercom
  • Jiminny
  • Jira
  • Kommo
  • Kustomer
  • Lawmatics
  • LeadSquared
  • Mailchimp
  • Make
  • Marchex
  • MediYeti
  • MessageWatcher
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • New Relic
  • Outplay
  • Outreach
  • PCRecruiter
  • Pipedream
  • Pipedrive
  • Presults
  • Prodoscore
  • Rafiki
  • Re:amaze
  • ReTeam
  • RingCentral Engage Voice
  • SalesNexus
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Sendit
  • ServiceNow
  • Shopify
  • Slack
  • SmartAdvocate
  • SmartBot360
  • Smartly.AI
  • Solvemate
  • Squire
  • TalentLyft
  • Talkwalker
  • Textel
  • Thryv
  • Trello
  • Twitter/X
  • Typeform
  • Vertrax
  • Voyager Infinity
  • WhatsApp
  • Workato
  • Xima CCaaS
  • Yactraq
  • Yapi
  • YouTube
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus
  • Zoho Flow
  • digno
  • noCRM.io
  • serviceminder.io
  • Aha!
  • Airtable
  • Akazio Cloud Archive
  • Asana
  • AuditWise
  • Avoma
  • Balto
  • Beetexting
  • BoomTown
  • Botmind
  • Box
  • Bubble
  • BugSnag
  • Calabrio ONE
  • CalendarHero
  • Chatlayer
  • Chili Piper
  • Chrometa
  • ChronicCareIQ
  • ClicData
  • Cloze
  • Cognigy.AI
  • Cognitive View
  • Conduit
  • Constant Contact
  • Creatio CRM
  • DVSAnalytics Workforce Optimization
  • DaVinci
  • DialogTech
  • Dropbox Business
  • Dynamics 365
  • Enthu
  • Filevine
  • Fireflies
  • Five9
  • Fivetran
  • Flex
  • Freshdesk
  • Freshservice
  • Front
  • GitHub
  • Gong.io
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gorgias
  • Greenhouse
  • HappyFox Help Desk
  • Helpwise
  • IndusTrack
  • InformaCast
  • Instagram
  • InsuredMine
  • Intercom
  • Jiminny
  • Jira
  • Kommo
  • Kustomer
  • Lawmatics
  • LeadSquared
  • Mailchimp
  • Make
  • Marchex
  • MediYeti
  • MessageWatcher
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • New Relic
  • Outplay
  • Outreach
  • PCRecruiter
  • Pipedream
  • Pipedrive
  • Presults
  • Prodoscore
  • Rafiki
  • Re:amaze
  • ReTeam
  • RingCentral Engage Voice
  • SalesNexus
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Sendit
  • ServiceNow
  • Shopify
  • Slack
  • SmartAdvocate
  • SmartBot360
  • Smartly.AI
  • Solvemate
  • Squire
  • TalentLyft
  • Talkwalker
  • Textel
  • Thryv
  • Trello
  • Twitter/X
  • Typeform
  • Vertrax
  • Voyager Infinity
  • WhatsApp
  • Workato
  • Xima CCaaS
  • Yactraq
  • Yapi
  • YouTube
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus
  • Zoho Flow
  • digno
  • noCRM.io
  • serviceminder.io