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RingCentral Contact Center vs Google Chat

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Google Chat is a communication software that helps businesses of all sizes and non-profit organizations collaborate on projects and tasks. It lets users set up virtual chat rooms and chat threads, track task progress, and create follow-up tasks on a centralized platform.
Google Chat is a communication software that helps businesses of all sizes and non-profit organizations collaborate on projects and tasks. It lets...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$65.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(224)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Overall rating

4.5 /5
(2,359)

Ease of Use

4.6/ 5

Features

4.3/ 5

Customer Service

4.4/ 5

Value for Money

4.6/ 5

Total features 108

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labor Forecasting
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Video Conferencing
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Workflow Management
  • Workforce Management

Total features 12

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labor Forecasting
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Video Conferencing
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Workflow Management
  • Workforce Management
  • Aha!
  • Akazio Cloud Archive
  • Asana
  • AuditWise
  • Avoma
  • Balto
  • Beetexting
  • BoomTown
  • Botmind
  • Box
  • Bubble
  • BugSnag
  • Calabrio ONE
  • CalendarHero
  • Chatlayer
  • Chili Piper
  • Chrometa
  • ChronicCareIQ
  • ClicData
  • Cloze
  • Cognigy.AI
  • Cognitive View
  • Conduit
  • Creatio CRM
  • DVSAnalytics Workforce Optimization
  • DaVinci
  • DialogTech
  • Dropbox Business
  • Dynamics 365
  • Enthu
  • Filevine
  • Fireflies
  • Five9
  • Fivetran
  • Flex
  • Freshdesk
  • GitHub
  • Gmail
  • Gong.io
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Forms
  • Google Meet
  • Google Workspace
  • Helpwise
  • IndusTrack
  • InformaCast
  • Instagram
  • InsuredMine
  • Jiminny
  • Jira
  • Kommo
  • Kustomer
  • Lawmatics
  • LeadSquared
  • Mailchimp
  • Make
  • Marchex
  • MediYeti
  • MessageWatcher
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • New Relic
  • Outplay
  • PCRecruiter
  • Pipedream
  • Presults
  • Prodoscore
  • Rafiki
  • Re:amaze
  • ReTeam
  • RingCentral Engage Voice
  • SalesNexus
  • Salesforce Service Cloud
  • Sendit
  • ServiceNow
  • Slack
  • SmartAdvocate
  • SmartBot360
  • Smartly.AI
  • Solvemate
  • Squire
  • Talkwalker
  • Textel
  • Thryv
  • Trello
  • Twitter/X
  • Vertrax
  • Voyager Infinity
  • WhatsApp
  • Workato
  • Xima CCaaS
  • Yactraq
  • Yapi
  • YouTube
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Flow
  • digno
  • serviceminder.io
  • Aha!
  • Akazio Cloud Archive
  • Asana
  • AuditWise
  • Avoma
  • Balto
  • Beetexting
  • BoomTown
  • Botmind
  • Box
  • Bubble
  • BugSnag
  • Calabrio ONE
  • CalendarHero
  • Chatlayer
  • Chili Piper
  • Chrometa
  • ChronicCareIQ
  • ClicData
  • Cloze
  • Cognigy.AI
  • Cognitive View
  • Conduit
  • Creatio CRM
  • DVSAnalytics Workforce Optimization
  • DaVinci
  • DialogTech
  • Dropbox Business
  • Dynamics 365
  • Enthu
  • Filevine
  • Fireflies
  • Five9
  • Fivetran
  • Flex
  • Freshdesk
  • GitHub
  • Gmail
  • Gong.io
  • Google Calendar
  • Google Docs
  • Google Drive
  • Google Forms
  • Google Meet
  • Google Workspace
  • Helpwise
  • IndusTrack
  • InformaCast
  • Instagram
  • InsuredMine
  • Jiminny
  • Jira
  • Kommo
  • Kustomer
  • Lawmatics
  • LeadSquared
  • Mailchimp
  • Make
  • Marchex
  • MediYeti
  • MessageWatcher
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Mindtickle
  • New Relic
  • Outplay
  • PCRecruiter
  • Pipedream
  • Presults
  • Prodoscore
  • Rafiki
  • Re:amaze
  • ReTeam
  • RingCentral Engage Voice
  • SalesNexus
  • Salesforce Service Cloud
  • Sendit
  • ServiceNow
  • Slack
  • SmartAdvocate
  • SmartBot360
  • Smartly.AI
  • Solvemate
  • Squire
  • Talkwalker
  • Textel
  • Thryv
  • Trello
  • Twitter/X
  • Vertrax
  • Voyager Infinity
  • WhatsApp
  • Workato
  • Xima CCaaS
  • Yactraq
  • Yapi
  • YouTube
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Flow
  • digno
  • serviceminder.io