RingCentral Contact Center vs ShoreTel

 

RingCentral Contact Center

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ShoreTel

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

N/A N/A
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
CRM Integration
Call Monitoring
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Contact History
Instant Messaging
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Video Conferencing
Voice Mail

Integrations

AuguTech
Bitium
Box
Dropbox
Freshdesk
JobDiva
Klipfolio
Logicbox
Office 365
Oreka TR
RingCentral
Salesboom CRM
Salesmate
ServiceNow
SpitFire
Tigerpaw
VPI Capture
Workato
Zendesk
injixo