Microsoft Teams vs Help Lightning
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Overview
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.
Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.
Our...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
R 76.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$75,000.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.4/ 5Ease of Use
4.9/ 5Features
5/ 5Customer Service
5/ 5Value for Money
4.7/ 5Features
Total features 87
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audio Capture
- Audit Trail
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Availability Indicator
- Backup and Recovery
- Blended Call Center
- Blended Learning
- Brainstorming
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Cross-Device Publishing
- Custom Development
- Customer Activity Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Retrieval
- Desktop/Browser Sharing
- Diagnostic Tools
- Digital Canvas
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Reminders
- Engagement Tracking
- Equipment Tracking
- Event Management
- Event Scheduling
- Failed Inspection Tracking
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- For Training/Education
- Forecasting
- Forms Management
- Help Desk Management
- Host Controls
- Image Capture
- Image Library
- Image Query
- Image Tagging
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Meeting Notes
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multimedia Support
- Multiple Format Support
- Multiple User Accounts
- On-Demand Webcasting
- Online Voice Transmission
- Performance Management
- Polls/Voting
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Progress Tracking
- Project Management
- Project Templates
- Quality Management
- Queue Management
- Real Time Editing
- Real Time Screen Sharing
- Real World Backdrop
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Sketching and Annotation Tools
- Social Media Integration
- Software Development
- Status Tracking
- Summary Reports
- Superimposed Objects
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third-Party Integrations
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Search
- Video Streaming
- Video Support
- Virtual Backgrounds
- Voice Mail
- Website Integration
- Whiteboard
- Work Order Management
- Workflow Management
Total features 157
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Assignment Management
- Audio Capture
- Audit Trail
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Availability Indicator
- Backup and Recovery
- Blended Call Center
- Blended Learning
- Brainstorming
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Cross-Device Publishing
- Custom Development
- Customer Activity Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Retrieval
- Desktop/Browser Sharing
- Diagnostic Tools
- Digital Canvas
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Reminders
- Engagement Tracking
- Equipment Tracking
- Event Management
- Event Scheduling
- Failed Inspection Tracking
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- For Training/Education
- Forecasting
- Forms Management
- Help Desk Management
- Host Controls
- Image Capture
- Image Library
- Image Query
- Image Tagging
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Meeting Notes
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multimedia Support
- Multiple Format Support
- Multiple User Accounts
- On-Demand Webcasting
- Online Voice Transmission
- Performance Management
- Polls/Voting
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Presenter Control Management
- Private Chat
- Progress Tracking
- Project Management
- Project Templates
- Quality Management
- Queue Management
- Real Time Editing
- Real Time Screen Sharing
- Real World Backdrop
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Sketching and Annotation Tools
- Social Media Integration
- Software Development
- Status Tracking
- Summary Reports
- Superimposed Objects
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Targeted/Locked Screen Sharing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third-Party Integrations
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Search
- Video Streaming
- Video Support
- Virtual Backgrounds
- Voice Mail
- Website Integration
- Whiteboard
- Work Order Management
- Workflow Management
Integrations
- Asana
- Dynamics 365
- Genesys Cloud CX
- GitHub
- Hootsuite
- IFS Field Service Management
- Intercom
- Microsoft Excel
- Microsoft OneNote
- Microsoft Planner
- Microsoft Power BI
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Visual Studio
- Microsoft Word
- Salesforce Platform
- ServiceNow
- ServicePower
- Smartsheet
- Trello
- Wrike
- Zendesk Suite
- Asana
- Dynamics 365
- Genesys Cloud CX
- GitHub
- Hootsuite
- IFS Field Service Management
- Intercom
- Microsoft Excel
- Microsoft OneNote
- Microsoft Planner
- Microsoft Power BI
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Visual Studio
- Microsoft Word
- Salesforce Platform
- ServiceNow
- ServicePower
- Smartsheet
- Trello
- Wrike
- Zendesk Suite