A modern customer support CRM built by customer support for customer support to manage complex, high value customers.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$45,00/month

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,6 /5
(18)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 65

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Fault Management
  • Full Text Search
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Scripts
  • Online Forums
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Time Tracking
  • Project Workflow
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Text to Speech
  • Ticket Management
  • Timer
  • Voice Customization
  • Voice Mail
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Fault Management
  • Full Text Search
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Scripts
  • Online Forums
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Time Tracking
  • Project Workflow
  • Prospecting Tools
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Text to Speech
  • Ticket Management
  • Timer
  • Voice Customization
  • Voice Mail
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Facebook
  • Jira
  • LiveChat
  • NinjaRMM
  • RingCentral Office
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Facebook
  • Jira
  • LiveChat
  • NinjaRMM
  • RingCentral Office
  • Salesforce Sales Cloud
  • Slack
  • Twitter