Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.
Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OneChat is an all-in-one customer communication solution.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$32.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.9 /5
(111)

Ease of Use

4.8/ 5

Features

4.7/ 5

Customer Service

4.9/ 5

Value for Money

4.8/ 5

Overall rating

5 /5
(4)

Ease of Use

4.8/ 5

Features

5/ 5

Customer Service

5/ 5

Value for Money

5/ 5

Total features 113

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Assignment Management
  • Audit Trail
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Search
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Assignment Management
  • Audit Trail
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Search
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management
  • 360dialog
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Gmail
  • Harvest
  • Jira
  • LiveChat
  • Messenger
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Teams
  • NinjaOne
  • RingEX
  • Salesforce Sales Cloud
  • Slack
  • Telegram
  • Twilio
  • Twitter/X
  • Webflow
  • Webhook Relay
  • WordPress
  • Zepto
  • 360dialog
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Gmail
  • Harvest
  • Jira
  • LiveChat
  • Messenger
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Teams
  • NinjaOne
  • RingEX
  • Salesforce Sales Cloud
  • Slack
  • Telegram
  • Twilio
  • Twitter/X
  • Webflow
  • Webhook Relay
  • WordPress
  • Zepto