---
description: Compare Freshdesk vs Fergus for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Fergus | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Fergus](https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus)

# Compare Freshdesk vs Fergus

Canonical: https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus

> Detailed comparison between Freshdesk and Fergus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Fergus |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3448 | 155 |
| **Starting Price** | US$19,00 | A$53,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Communication Management
- Customer Database
- Customer History
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Management
- Email Templates
- Monitoring
- Performance Metrics
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Search/Filter
- Task Management
- Workflow Management

### Fergus

- API
- Access Controls/Permissions
- Activity Tracking
- Communication Management
- Customer Database
- Customer History
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Management
- Email Templates
- Monitoring
- Performance Metrics
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Search/Filter
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Fergus Profile](https://www.getapp.za.com/software/105833/fergus)
- [View Original Comparison](https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Fergus | GetApp South Africa 2026","description":"Compare Freshdesk vs Fergus for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus","about":[{"@id":"https://www.getapp.za.com/software/10317/freshdesk#software"},{"@id":"https://www.getapp.za.com/software/105833/fergus#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus#webpage","publisher":{"@id":"https://www.getapp.za.com/#organization"},"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA"},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3448,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Fergus","description":"Fergus is the all-in-one job management software for trade businesses, offering everything you need when you're out on the tools. \n\nTrack time and materials, manage jobs, and keep your crew connected to the office for a smooth, efficient workday.\n\nBuilt by a plumber, Fergus handles everything from quoting, scheduling, and invoicing to team management and Health &amp; Safety. \n\nWith over 10 million jobs created in Fergus, our visual workflow helps you manage any job, whether you have 3 or 300 on the go.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/25e5f05b-0054-43a4-9531-600a5ce9480c.jpeg","url":"https://www.getapp.za.com/software/105833/fergus","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/105833/fergus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":155,"ratingValue":4.6},"offers":{"price":"53","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Fergus","position":3,"item":"https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/10317/105833/freshdesk/vs/fergus#breadcrumblist"}]}
</script>