uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound &...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$40,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,5 /5
(26)
Ease of Use
4,3/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,7 /5
(40)
Ease of Use
4,7/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 89

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Forms
  • Customizable Macros
  • Dashboard Creation
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Forecasting
  • Forms Management
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • SSL Security
  • Sales Pipeline Management
  • Segmentation
  • Social Media Integration
  • Social Media Monitoring
  • Speech-to-Text Analysis
  • Summary Reports
  • Survey/Poll Management
  • Task Management
  • Task Scheduling
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management

Total features 91

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Forms
  • Customizable Macros
  • Dashboard Creation
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Forecasting
  • Forms Management
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • SSL Security
  • Sales Pipeline Management
  • Segmentation
  • Social Media Integration
  • Social Media Monitoring
  • Speech-to-Text Analysis
  • Summary Reports
  • Survey/Poll Management
  • Task Management
  • Task Scheduling
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management