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uContact vs Audara

uContact

4.3 (54)
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Audara

5 (1)
Learn More
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound &...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Audara is a call center and business phone software that helps businesses record calls, set up call queues, manage inbound campaigns, conduct surveys, handle conference calls, and more from within a unified platform. It allows team members to set up extensions, create interactive service menus, design ring groups, and configure automated wait-music & announcements.
Audara is a call center and business phone software that helps businesses record calls, set up call queues, manage inbound campaigns, conduct...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$59.99/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

COP 35.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(54)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.7/ 5

Value for Money

4.4/ 5
Read all reviews

Overall rating

5 /5
(1)

Ease of Use

5/ 5

Features

4/ 5

Customer Service

4/ 5

Value for Money

5/ 5
Read all reviews

Total features 77

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Social Media Integration
  • Survey/Poll Management
  • Text to Speech
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management

Total features 59

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Social Media Integration
  • Survey/Poll Management
  • Text to Speech
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Freshsales
  • Google Chrome
  • HubSpot CRM
  • Microsoft Teams
  • Pipedrive
  • Salesforce Platform
  • Slack
  • Zapier
  • Zendesk Suite
  • monday.com
Not provided by vendor

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