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ManageEngine ServiceDesk Plus vs ConnectWise Cybersecurity Management

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ConnectWise Cybersecurity Management software and support solutions help businesses identify cyber risks, resolve issues, and manage recovery operations. Administrators can monitor user accounts and endpoints to track security gaps, identify reconfiguration requirements, and define alert thresholds.
ConnectWise Cybersecurity Management software and support solutions help businesses identify cyber risks, resolve issues, and manage recovery...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$120,00/year

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,4 /5
(207)

Ease of Use

4,2/5

Features

4,4/5

Customer Service

4,2/5

Value for Money

4,3/5

Overall rating

4,5 /5
(13)

Ease of Use

4,1/5

Features

4,5/5

Customer Service

4,1/5

Value for Money

4,2/5

Total features 80

  • API
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Barcoding/RFID
  • Behavioral Analytics
  • CMDB
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Disaster Recovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Endpoint Protection Software
  • Event Logs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Location Tracking
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-Time Monitoring
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Assessment
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threat Response
  • Ticket Management
  • Workflow Management

Total features 28

  • API
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Barcoding/RFID
  • Behavioral Analytics
  • CMDB
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Disaster Recovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Endpoint Protection Software
  • Event Logs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Location Tracking
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-Time Monitoring
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Assessment
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threat Response
  • Ticket Management
  • Workflow Management
  • Accelo
  • Autotask PSA
  • ConnectWise PSA
  • LogMeIn Rescue
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Outlook
  • PROMYS
  • Webroot Business Endpoint Protection
  • Zoho Analytics
  • Accelo
  • Autotask PSA
  • ConnectWise PSA
  • LogMeIn Rescue
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Outlook
  • PROMYS
  • Webroot Business Endpoint Protection
  • Zoho Analytics