Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help support agents to be effortlessly more productive.
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Subscription

Starting from

US$149,00/month

  • Subscription

Overall rating

4,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Overall rating

4,7 /5
(31)
Ease of Use
4,8/5
Features & Functionality
4,8/5
Customer Service
4,9/5
Value for Money
4,9/5

Total features 39

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Avatars
  • Brainstorming
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Network Monitoring
  • Online Forums
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Catalog
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 108

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Avatars
  • Brainstorming
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Network Monitoring
  • Online Forums
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Catalog
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Confluence
  • Desk.com
  • Facebook
  • Google Workspace
  • HubSpot CRM
  • Jira
  • NICE inContact
  • Salesforce Platform
  • Salesforce Service Cloud
  • Slack
  • Confluence
  • Desk.com
  • Facebook
  • Google Workspace
  • HubSpot CRM
  • Jira
  • NICE inContact
  • Salesforce Platform
  • Salesforce Service Cloud
  • Slack