Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help support agents to be effortlessly more productive.
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

4,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Overall rating

4,8 /5
(8)
Ease of Use
4,5/5
Features & Functionality
4,6/5
Customer Service
4,9/5
Value for Money
4,8/5

Total features 39

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Routing
  • Automatic Adjustments
  • Avatars
  • Care Plan Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Decision Support Software
  • Discussions / Forums
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Human Handover
  • Intent Recognition
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Machine Learning
  • Messaging
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • One-to-One Messaging
  • Patient Education
  • Patient Records Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Product Recommendations
  • Progress Tracking
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real-time Conversations
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workforce Management
  • eCommerce Management

Total features 76

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Routing
  • Automatic Adjustments
  • Avatars
  • Care Plan Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Decision Support Software
  • Discussions / Forums
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Human Handover
  • Intent Recognition
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Machine Learning
  • Messaging
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • One-to-One Messaging
  • Patient Education
  • Patient Records Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Product Recommendations
  • Progress Tracking
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real-time Conversations
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workforce Management
  • eCommerce Management
  • Bazaarvoice
  • BigCommerce
  • Coupa Business Spend Management
  • Desk.com
  • DocuSign
  • Facebook
  • Freshchat
  • Google Maps
  • Instagram
  • NICE inContact
  • Bazaarvoice
  • BigCommerce
  • Coupa Business Spend Management
  • Desk.com
  • DocuSign
  • Facebook
  • Freshchat
  • Google Maps
  • Instagram
  • NICE inContact