Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

4 /5
(68)
Ease of Use
4,1/5
Features & Functionality
3,8/5
Customer Service
3,8/5
Value for Money
4/5

Overall rating

4,5 /5
(61)
Ease of Use
4,2/5
Features & Functionality
4,5/5
Customer Service
4,4/5
Value for Money
4,6/5

Total features 61

  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Assessment Management
  • Asset Management
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Rules-Based Workflow
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Workflow Management

Total features 54

  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Assessment Management
  • Asset Management
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Permission Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Rules-Based Workflow
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Workflow Management
  • Freshservice
  • Freshworks CRM
  • HackerOne
  • Jira
  • Knowmax
  • OBI Engage
  • Paperflite
  • Pypestream
  • Upscope
  • Wordpress
  • Freshservice
  • Freshworks CRM
  • HackerOne
  • Jira
  • Knowmax
  • OBI Engage
  • Paperflite
  • Pypestream
  • Upscope
  • Wordpress