---
description: Compare Freshchat vs Drift for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshchat vs Drift | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat \<span\>vs\</span\> Drift](https://www.getapp.za.com/compare/106095/108899/freshchat/vs/drift)

# Compare Freshchat vs Drift

Canonical: https://www.getapp.za.com/compare/106095/108899/freshchat/vs/drift

> Detailed comparison between Freshchat and Drift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Drift |
| **Overall rating** | 4.1/5 | 4.5/5 |
| **Total Reviews** | 115 | 199 |
| **Starting Price** | ₹1 799,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Drift

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.getapp.za.com/software/106095/freshchat)
- [View Drift Profile](https://www.getapp.za.com/software/108899/drift)
- [View Original Comparison](https://www.getapp.za.com/compare/106095/108899/freshchat/vs/drift)

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