---
description: Compare Freshchat vs Chat Outsource for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshchat vs Chat Outsource | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/1659/conversational-marketing-platform/software) > [Freshchat \<span\>vs\</span\> Chat Outsource](https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource)

# Compare Freshchat vs Chat Outsource

Canonical: https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource

> Detailed comparison between Freshchat and Chat Outsource. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshchat | Chat Outsource |
| **Overall rating** | 4.1/5 | 5.0/5 |
| **Total Reviews** | 115 | 1 |
| **Starting Price** | ₹1 799,00 | US$199,00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | Live Online, Webinars, Documentation |

## Key features

### Freshchat

- AI/Machine Learning
- API
- Alerts/Notifications
- Canned Responses
- Chat/Messaging
- Customer History
- Customizable Branding
- Dashboard
- Knowledge Base Management
- Live Chat
- Natural Language Processing
- Proactive Chat
- Real-Time Analytics
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Transfers/Routing

### Chat Outsource

- Alerts/Notifications
- Canned Responses
- Chat/Messaging
- Customer History
- Customizable Branding
- Knowledge Base Management
- Live Chat
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.getapp.za.com/software/106095/freshchat)
- [View Chat Outsource Profile](https://www.getapp.za.com/software/111163/chat-outsource)
- [View Original Comparison](https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshchat vs Chat Outsource | GetApp South Africa 2026","description":"Compare Freshchat vs Chat Outsource for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource","about":[{"@id":"https://www.getapp.za.com/software/106095/freshchat#software"},{"@id":"https://www.getapp.za.com/software/111163/chat-outsource#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nKey-Value Propositions:\n1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more\n2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional \n3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.\n\nFreshchat offers:\n\n-Unified inbox experience to manage conversations across digital channels\n-Best-in-class AI chatbots that focus on intent and engagement\n-Proactive messaging using hyper-targeted rich media campaigns \n-Intelligent load balancing and auto-routing capabilities\n-Seamless integrations via a rapidly growing app marketplace and custom APIs\n-Highly resilient architecture built on AWS and certified \n with industry compliances","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/813eed6c-ff22-4e52-8f08-b6d751e784ac.png","url":"https://www.getapp.za.com/software/106095/freshchat","@id":"https://www.getapp.za.com/software/106095/freshchat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Chat Outsource","description":"Chat Outsource provides online live chat support agents that works on your website and deals with your online visitors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/18124414-d087-40ac-b174-3c4d253f372d.png","url":"https://www.getapp.za.com/software/111163/chat-outsource","@id":"https://www.getapp.za.com/software/111163/chat-outsource#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Platforms","position":2,"item":"/directory/1659/conversational-marketing-platform/software","@type":"ListItem"},{"name":"Freshchat vs Chat Outsource","position":3,"item":"https://www.getapp.za.com/compare/106095/111163/freshchat/vs/chat-outsource","@type":"ListItem"}]}]}
</script>