Overview
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients.
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
US$9,00/month
- Free
- Subscription
Reviews
Ease of Use
4,1/5Features & Functionality
3,8/5Customer Service
3,8/5Value for Money
4/5Ease of Use
4,6/5Features & Functionality
4,9/5Customer Service
4,7/5Value for Money
5/5Features
Total features 61
- "What If" Scenarios
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Authentication
- Automated Scheduling
- Automatic Notifications
- CRM Integration
- Categorization
- Chat
- Chat Transcript
- Contact History
- Customer Activity Reporting
- Customer Experience Management
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Email Integration
- Email Notifications
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Lead Capture
- Mobile Integration
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Prioritizing
- Real Time Monitoring
- Real Time Notifications
- Receiving
- Reporting & Statistics
- Request Assignment
- Request Routing
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integration
- Timeline Management
- Visitor Tracking
- Widgets
Total features 44
- "What If" Scenarios
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Authentication
- Automated Scheduling
- Automatic Notifications
- CRM Integration
- Categorization
- Chat
- Chat Transcript
- Contact History
- Customer Activity Reporting
- Customer Experience Management
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Email Integration
- Email Notifications
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Lead Capture
- Mobile Integration
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Prioritizing
- Real Time Monitoring
- Real Time Notifications
- Receiving
- Reporting & Statistics
- Request Assignment
- Request Routing
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integration
- Timeline Management
- Visitor Tracking
- Widgets
Integrations
- Drupal
- Freshservice
- Freshworks CRM
- Gmail
- Joomla
- Knowmax
- Magento Commerce
- Mailchimp
- OBI Engage
- Drupal
- Freshservice
- Freshworks CRM
- Gmail
- Joomla
- Knowmax
- Magento Commerce
- Mailchimp
- OBI Engage
