Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients.
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$9,00/month

  • Free
  • Subscription

Overall rating

3,9 /5
(69)
Ease of Use
4,1/5
Features & Functionality
3,8/5
Customer Service
3,8/5
Value for Money
4/5

Overall rating

4,8 /5
(10)
Ease of Use
4,6/5
Features & Functionality
4,9/5
Customer Service
4,7/5
Value for Money
5/5

Total features 61

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Categorization
  • Chat
  • Chat Transcript
  • Contact History
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Email Notifications
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Widgets

Total features 44

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Categorization
  • Chat
  • Chat Transcript
  • Contact History
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Email Notifications
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Prioritizing
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Widgets
  • Drupal
  • Facebook
  • Freshservice
  • Freshworks CRM
  • Gmail
  • Joomla
  • Knowmax
  • Magento Commerce
  • Mailchimp
  • OBI Engage
  • Drupal
  • Facebook
  • Freshservice
  • Freshworks CRM
  • Gmail
  • Joomla
  • Knowmax
  • Magento Commerce
  • Mailchimp
  • OBI Engage