Overview
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication.
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
US$9,00/month
- Free
- Subscription
Reviews
Ease of Use
4,1/5Features & Functionality
3,8/5Customer Service
3,8/5Value for Money
4/5Ease of Use
4,5/5Features & Functionality
4,4/5Customer Service
4,8/5Value for Money
4,8/5Features
Total features 61
- "What If" Scenarios
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Authentication
- Auto-Responders
- Automated Scheduling
- Automatic Notifications
- CRM Integration
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Contact History
- Custom Fields
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Document Storage
- Email Integration
- Email Notifications
- Employee Profile
- Engagement Analytics
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Forms Management
- HIPAA Compliance
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Real Time Monitoring
- Real Time Notifications
- Request Routing
- Rules-Based Workflow
- SSL Security
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Tracking
- Third Party Integration
- Timeline Management
- Visitor Tracking
- Workflow Management
Total features 46
- "What If" Scenarios
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Authentication
- Auto-Responders
- Automated Scheduling
- Automatic Notifications
- CRM Integration
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Contact History
- Custom Fields
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Document Storage
- Email Integration
- Email Notifications
- Employee Profile
- Engagement Analytics
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Forms Management
- HIPAA Compliance
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Real Time Monitoring
- Real Time Notifications
- Request Routing
- Rules-Based Workflow
- SSL Security
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Tracking
- Third Party Integration
- Timeline Management
- Visitor Tracking
- Workflow Management
Integrations
- Freshservice
- Freshworks CRM
- Knowmax
- OBI Engage
- Paperflite
- Pypestream
- Upscope
- Wordpress
- Workato
- elevio
- Freshservice
- Freshworks CRM
- Knowmax
- OBI Engage
- Paperflite
- Pypestream
- Upscope
- Wordpress
- Workato
- elevio
