Overview
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel.
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Knowledge Base
- Online Support
- Phone Support
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
N/A
- Free
- Subscription
Reviews
Ease of Use
4,1/5Features & Functionality
3,8/5Customer Service
3,8/5Value for Money
4/5Ease of Use
4,3/5Features & Functionality
4,5/5Customer Service
4,6/5Value for Money
4,4/5Features
Total features 61
- "What If" Scenarios
- @mentions
- API
- Activity Tracking
- Alerts / Escalation
- Authentication
- Auto-Responders
- Automated Scheduling
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Center Management
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Contact History
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Document Storage
- Email Integration
- Email Notifications
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Help Desk Integration
- Help Desk Management
- History Tracking
- Inbox Management
- Instant Messaging
- Issue Management
- Knowledge Base Management
- Mobile Alerts
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Personalized Profiles
- Prioritizing
- Quality Assurance
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Routing
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Third Party Integration
- Timeline Management
- Visitor Tracking
Total features 44
- "What If" Scenarios
- @mentions
- API
- Activity Tracking
- Alerts / Escalation
- Authentication
- Auto-Responders
- Automated Scheduling
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Call Center Management
- Categorization
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Contact History
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Document Storage
- Email Integration
- Email Notifications
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Help Desk Integration
- Help Desk Management
- History Tracking
- Inbox Management
- Instant Messaging
- Issue Management
- Knowledge Base Management
- Mobile Alerts
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Personalized Profiles
- Prioritizing
- Quality Assurance
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Routing
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Third Party Integration
- Timeline Management
- Visitor Tracking
Integrations
- Asterisk
- Freshdesk
- Freshservice
- Freshworks CRM
- Google Calendar
- Jira
- Knowmax
- Microsoft Outlook
- OBI Engage
- Asterisk
- Freshdesk
- Freshservice
- Freshworks CRM
- Google Calendar
- Jira
- Knowmax
- Microsoft Outlook
- OBI Engage
