Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram.
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

4 /5
(68)
Ease of Use
4,1/5
Features & Functionality
3,8/5
Customer Service
3,8/5
Value for Money
4/5

Overall rating

4,2 /5
(15)
Ease of Use
4,4/5
Features & Functionality
3,8/5
Customer Service
4,6/5
Value for Money
4,2/5

Total features 61

  • "What If" Scenarios
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Employee Profile
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Workflow Management

Total features 57

  • "What If" Scenarios
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Employee Profile
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Workflow Management
  • Freshservice
  • Freshworks CRM
  • Knowmax
  • OBI Engage
  • Paperflite
  • Pypestream
  • Upscope
  • Wordpress
  • Workato
  • elevio
  • Freshservice
  • Freshworks CRM
  • Knowmax
  • OBI Engage
  • Paperflite
  • Pypestream
  • Upscope
  • Wordpress
  • Workato
  • elevio