Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$21,00/month

  • Free
  • Subscription

Overall rating

3,9 /5
(69)
Ease of Use
4,1/5
Features & Functionality
3,8/5
Customer Service
3,8/5
Value for Money
4/5

Overall rating

4,6 /5
(70)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 61

  • "What If" Scenarios
  • @mentions
  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Recording
  • Callback Scheduling
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Project Time Tracking
  • Promotions Management
  • Ratings & Reviews
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Training Management
  • Visitor Tracking
  • Voice Mail

Total features 82

  • "What If" Scenarios
  • @mentions
  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Recording
  • Callback Scheduling
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Project Time Tracking
  • Promotions Management
  • Ratings & Reviews
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Training Management
  • Visitor Tracking
  • Voice Mail
  • Agile CRM
  • Freshservice
  • Freshworks CRM
  • GetResponse
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Knowmax
  • Mailchimp
  • OBI Engage
  • Paperflite
  • Agile CRM
  • Freshservice
  • Freshworks CRM
  • GetResponse
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Knowmax
  • Mailchimp
  • OBI Engage
  • Paperflite