ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

N/A

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,5 /5
(61)
Ease of Use
4,2/5
Features & Functionality
4,5/5
Customer Service
4,4/5
Value for Money
4,6/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assessment Management
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • Workflow Management

Total features 95

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assessment Management
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Zero Incident Framework
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Zero Incident Framework