ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

US$13,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,5 /5
(53)
Ease of Use
4,6/5
Features & Functionality
4,5/5
Customer Service
4,5/5
Value for Money
4,6/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Auditing
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Recording
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer History
  • Customizable Branding
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Profile
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geolocation
  • Help Desk Integration
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Transaction History
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 179

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Auditing
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Recording
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer History
  • Customizable Branding
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Profile
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geolocation
  • Help Desk Integration
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Transaction History
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Belladati
  • Better Proposals
  • BigCommerce
  • Callture Virtual PBX
  • FullContact
  • Jira
  • Magento Commerce
  • Mailchimp
  • Meets CRM
  • Remote Support
  • Belladati
  • Better Proposals
  • BigCommerce
  • Callture Virtual PBX
  • FullContact
  • Jira
  • Magento Commerce
  • Mailchimp
  • Meets CRM
  • Remote Support