ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Cherwell Software is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

US$189,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,4 /5
(153)
Ease of Use
4,3/5
Features & Functionality
4,4/5
Customer Service
4,3/5
Value for Money
4,4/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Monitoring
  • Online Catalog
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Updates
  • Reporting & Statistics
  • Risk Analytics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • WYSIWYG Editor
  • Workflow Management

Total features 111

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Monitoring
  • Online Catalog
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Updates
  • Reporting & Statistics
  • Risk Analytics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • WYSIWYG Editor
  • Workflow Management
  • AlertOps
  • Avatier Identity Anywhere
  • Belladati
  • Callture Virtual PBX
  • ComAround Knowledge
  • FAT FINGER
  • Jira
  • Kaseya VSA
  • Microsoft Azure
  • Remote Support
  • AlertOps
  • Avatier Identity Anywhere
  • Belladati
  • Callture Virtual PBX
  • ComAround Knowledge
  • FAT FINGER
  • Jira
  • Kaseya VSA
  • Microsoft Azure
  • Remote Support