ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

N/A

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,6 /5
(39)
Ease of Use
4,5/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,6/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Forms Management
  • Graphical Workflow Editor
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Reporting & Statistics
  • Resource Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • To-Do List
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Total features 119

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Asset Management
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Forms Management
  • Graphical Workflow Editor
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Reporting & Statistics
  • Resource Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • To-Do List
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Basaas
  • Belladati
  • Callture Virtual PBX
  • Infraspeak
  • Insocial
  • Jira
  • OBI Engage
  • ONEiO
  • Remote Support
  • SharePoint
  • Basaas
  • Belladati
  • Callture Virtual PBX
  • Infraspeak
  • Insocial
  • Jira
  • OBI Engage
  • ONEiO
  • Remote Support
  • SharePoint