ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$24,00/month

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,6 /5
(21)
Ease of Use
4,6/5
Features & Functionality
4,1/5
Customer Service
4,6/5
Value for Money
4,3/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Call Center Management
  • Call Recording
  • Call Routing
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management

Total features 90

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Call Center Management
  • Call Recording
  • Call Routing
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Widgets
  • Workflow Management
  • Axonaut
  • Belladati
  • BoomTown
  • Callture Virtual PBX
  • Crowdin
  • Enabley
  • HubSpot CRM
  • Jira
  • Remote Support
  • Salesforce Sales Cloud
  • Axonaut
  • Belladati
  • BoomTown
  • Callture Virtual PBX
  • Crowdin
  • Enabley
  • HubSpot CRM
  • Jira
  • Remote Support
  • Salesforce Sales Cloud