ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures.
Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

US$6,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,7 /5
(11)
Ease of Use
4,6/5
Features & Functionality
4,7/5
Customer Service
5/5
Value for Money
4,4/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Auditing
  • Automatic Notifications
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • History Tracking
  • Incident Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Vendor Management
  • Web Forms
  • Workflow Management

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Auditing
  • Automatic Notifications
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Templates
  • Employee Onboarding
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • History Tracking
  • Incident Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Task Management
  • Task Planning
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Vendor Management
  • Web Forms
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Facebook
  • Google Drive
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Remote Support
  • Belladati
  • Callture Virtual PBX
  • Facebook
  • Google Drive
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Remote Support