ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$29,00/month

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,8 /5
(19)
Ease of Use
4,8/5
Features & Functionality
4,2/5
Customer Service
4,8/5
Value for Money
4,7/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Natural Language Search
  • Prioritizing
  • Problem Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Website Integration
  • Widgets
  • Workflow Management

Total features 120

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Natural Language Search
  • Prioritizing
  • Problem Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Website Integration
  • Widgets
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor