ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$4,00/month

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,7 /5
(17)
Ease of Use
4,8/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,4/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Visual Analytics
  • Workflow Management

Total features 102

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard Creation
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forms Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Visual Analytics
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Jira
  • LiveChat
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Zapier
  • Belladati
  • Callture Virtual PBX
  • Jira
  • LiveChat
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Zapier