ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
eCustomerService by Giva is a cloud-based customer service solution for businesses of all sizes. The HIPAA-compliant software features a real-time dashboard with colorful charts and metrics. Highly customizable, but easy to quickly deploy, Giva helps increase customer satisfaction and retention.
eCustomerService by Giva is a cloud-based customer service solution for businesses of all sizes. The HIPAA-compliant software features a real-time...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$29,00/month

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,9 /5
(14)
Ease of Use
5/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,9/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Dashboard Creation
  • Email Alerts
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Trend Analysis
  • Widgets
  • Work Order Management
  • Workflow Management

Total features 100

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Dashboard Creation
  • Email Alerts
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Trend Analysis
  • Widgets
  • Work Order Management
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor