ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$29,00/month

  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

3,9 /5
(8)
Ease of Use
3,9/5
Features & Functionality
3,7/5
Customer Service
3,9/5
Value for Money
3,7/5

Total features 86

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Appointment Management
  • Auditing
  • Automated Sales
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Document Storage
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Employee Self Service
  • Feedback Management
  • Forecasting
  • Forms Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Management
  • Lead Scoring
  • Learning Management
  • Member Account Access
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Tracking
  • Remote Access
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Territory Management
  • Third Party Integration
  • User Management
  • Workflow Management

Total features 169

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Appointment Management
  • Auditing
  • Automated Sales
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Document Storage
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Employee Self Service
  • Feedback Management
  • Forecasting
  • Forms Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Management
  • Lead Scoring
  • Learning Management
  • Member Account Access
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Tracking
  • Remote Access
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Territory Management
  • Third Party Integration
  • User Management
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Facebook
  • FreshBooks
  • Google Analytics
  • Google Calendar
  • Jira
  • Oracle Service Cloud
  • Remote Support
  • SAP CRM
  • Belladati
  • Callture Virtual PBX
  • Facebook
  • FreshBooks
  • Google Analytics
  • Google Calendar
  • Jira
  • Oracle Service Cloud
  • Remote Support
  • SAP CRM