ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication.
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

US$9,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,5 /5
(11)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Engagement Analytics
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multiple User Accounts
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Workflow Management

Total features 77

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Charting
  • Chat
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Employee Onboarding
  • Employee Self Service
  • Engagement Analytics
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multiple User Accounts
  • Prioritizing
  • Problem Management
  • Real Time Analytics
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Workflow Management
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor
  • Belladati
  • Callture Virtual PBX
  • Jira
  • Remote Support
  • SharePoint
  • SolarWinds Network Performance Monitor