ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration.
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,5 /5
(293)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Total features 86

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Dashboard Creation
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Forms Management
  • Gantt Charts
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Mobile Integration
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Timer
  • Visual Analytics
  • Workflow Management

Total features 125

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Dashboard Creation
  • Email Integration
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Forms Management
  • Gantt Charts
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Mobile Integration
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Timer
  • Visual Analytics
  • Workflow Management
  • Axonius
  • Belladati
  • Callture Virtual PBX
  • Ekran System
  • Help Desk Migration
  • Jira
  • Nagios XI
  • OneLogin
  • Remote Support
  • Sage 50cloud
  • Axonius
  • Belladati
  • Callture Virtual PBX
  • Ekran System
  • Help Desk Migration
  • Jira
  • Nagios XI
  • OneLogin
  • Remote Support
  • Sage 50cloud