ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
When it comes to genuine customer care, nothing beats a real, honest conversation. And when it comes to online convenience and flexibility, nothing’s better than live chat. Look no further than our free live chat software to take you there. Unlimited agents, unlimited chats. Free forever.
When it comes to genuine customer care, nothing beats a real, honest conversation. And when it comes to online convenience and flexibility, nothing’s...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • One Time License
  • Subscription

Starting from

US$29,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4 /5
(49)
Ease of Use
3,9/5
Features & Functionality
3,9/5
Customer Service
4/5
Value for Money
4/5

Overall rating

4,7 /5
(98)
Ease of Use
4,7/5
Features & Functionality
4,5/5
Customer Service
4,6/5
Value for Money
4,5/5

Total features 86

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Call Routing
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Forms Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Monitoring
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 170

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Call Routing
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Management
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Onboarding
  • Employee Self Service
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Forms Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Monitoring
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Belladati
  • Callture Virtual PBX
  • GoToMeeting
  • Google Analytics
  • Jira
  • Join.me
  • Joomla
  • Remote Support
  • Salesforce Sales Cloud
  • SharePoint
  • Belladati
  • Callture Virtual PBX
  • GoToMeeting
  • Google Analytics
  • Jira
  • Join.me
  • Joomla
  • Remote Support
  • Salesforce Sales Cloud
  • SharePoint