SurveyLegend vs XM for Customer Experience
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Overview
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1,500.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Features
Total features 105
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Automated Routing
- Automatic Transcription
- Ballots Over Email
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Candidate Profiles
- Case Management
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Convert to PDF
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Election Management
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Encryption
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Forms Creation & Design
- Forms Management
- GDPR Compliance
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Nominations
- Offline Response Collection
- Online Polling
- Online Voting
- Panel Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Polling
- Phone Voting
- Phone-Based
- Polls/Voting
- Predictive Analytics
- Presentation Tools
- Process/Workflow Automation
- Pulse Surveys
- Q&A Management
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Quizzes
- Randomization
- Ranked Choice Voting
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Results
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SMS Polling/Voting
- SSL Security
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Statistical Analysis
- Summary Reports
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Version Control
- Visual Analytics
- Voter Authentication
- Web Forms
- Website Analytics
- Website Integration
- Weighted Voting
- Widgets
- Word Clouds
- Workflow Management
Total features 143
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Automated Routing
- Automatic Transcription
- Ballots Over Email
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Candidate Profiles
- Case Management
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Convert to PDF
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Election Management
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Encryption
- Engagement Tracking
- Event Triggered Actions
- Face-to-Face
- Feedback Management
- Forms Creation & Design
- Forms Management
- GDPR Compliance
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Nominations
- Offline Response Collection
- Online Polling
- Online Voting
- Panel Management
- Performance Management
- Performance Metrics
- Personalization
- Phone Polling
- Phone Voting
- Phone-Based
- Polls/Voting
- Predictive Analytics
- Presentation Tools
- Process/Workflow Automation
- Pulse Surveys
- Q&A Management
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Quizzes
- Randomization
- Ranked Choice Voting
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Results
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SMS Polling/Voting
- SSL Security
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Statistical Analysis
- Summary Reports
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Version Control
- Visual Analytics
- Voter Authentication
- Web Forms
- Website Analytics
- Website Integration
- Weighted Voting
- Widgets
- Word Clouds
- Workflow Management
Integrations
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- BHN Rewards
- Chattermill
- ClickTale
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Drive
- Google Sheets
- Grade.us
- IVR Technology Group
- Jira
- Kantata
- KnowledgeHound
- LogRocket
- Mailchimp
- Make
- Marketo Engage
- Medallia Agent Connect
- Pendo
- Quantum Metric
- Reputation
- ReviewTrackers
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Tango
- Tethr
- Tray.io
- Tremendous
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- BHN Rewards
- Chattermill
- ClickTale
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Drive
- Google Sheets
- Grade.us
- IVR Technology Group
- Jira
- Kantata
- KnowledgeHound
- LogRocket
- Mailchimp
- Make
- Marketo Engage
- Medallia Agent Connect
- Pendo
- Quantum Metric
- Reputation
- ReviewTrackers
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Tango
- Tethr
- Tray.io
- Tremendous
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite