Squaretalk vs inconnect
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Overview
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.9/ 5Features
4.7/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Ease of Use
3.9/ 5Features
4.3/ 5Customer Service
3.3/ 5Value for Money
4.1/ 5Features
Total features 101
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Mass Texting
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Purchasing & Receiving
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Management
- Workforce Management
Total features 219
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Mass Texting
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Purchasing & Receiving
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Management
- Workforce Management
Integrations
- Bitrix24
- Dropbox Business
- Dynamics 365
- Freshdesk
- Google Drive
- Highrise
- HubSpot CRM
- PBX Call Tarifficator
- Pipedrive
- SMS Marketing Services
- Salesforce Sales Cloud
- SugarCRM
- Twitter/X
- Vtiger CRM
- Webchat
- WordPress
- YouTube
- Zendesk Suite
- Zoho CRM
- Zurmo
- Bitrix24
- Dropbox Business
- Dynamics 365
- Freshdesk
- Google Drive
- Highrise
- HubSpot CRM
- PBX Call Tarifficator
- Pipedrive
- SMS Marketing Services
- Salesforce Sales Cloud
- SugarCRM
- Twitter/X
- Vtiger CRM
- Webchat
- WordPress
- YouTube
- Zendesk Suite
- Zoho CRM
- Zurmo