Qubicles vs Twilio Flex
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Overview
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$19.99/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
3.9/ 5Value for Money
4.8/ 5Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
4.8/ 5Features
Total features 57
- API
- Alerts/Escalation
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer Experience Management
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Coaching Tools
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Lead Distribution
- Live Chat
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Outbound Call Center
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Self Service Portal
- Softphone Software
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Total features 9
- API
- Alerts/Escalation
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer Experience Management
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Coaching Tools
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Lead Distribution
- Live Chat
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Outbound Call Center
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Self Service Portal
- Softphone Software
- Summary Reports
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Integrations
- Gmail
Not provided by vendor
