8x8 Contact Center vs Firebase
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Overview
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Firebase, built on Google's cloud infrastructure, enables businesses to develop web and mobile applications with cloud storage, analytics, and messaging capabilities. Features include authentication, crash reporting, offline access, alerts, remote configuration, and prediction.
Firebase, built on Google's cloud infrastructure, enables businesses to develop web and mobile applications with cloud storage, analytics, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
3.9/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Features
Total features 48
- A/B Testing
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conversion Tracking
- Customer History
- Customer Segmentation
- Customizable Reports
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- For Call Centers
- IVR
- Inbound Call Center
- Interaction Tracking
- Labor Forecasting
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Communications
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations
- VoIP Connection
- Web Notifications
Total features 8
- A/B Testing
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conversion Tracking
- Customer History
- Customer Segmentation
- Customizable Reports
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- For Call Centers
- IVR
- Inbound Call Center
- Interaction Tracking
- Labor Forecasting
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Communications
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations
- VoIP Connection
- Web Notifications
Integrations
- Google Ads
- Google Analytics 360
- Google Data Studio
- Jira
- Microsoft Teams
- PagerDuty
- Slack
- Zendesk Suite
- Google Ads
- Google Analytics 360
- Google Data Studio
- Jira
- Microsoft Teams
- PagerDuty
- Slack
- Zendesk Suite
