8x8 Contact Center vs yellow.ai
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Overview
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.
Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
3.9/ 5Value for Money
4.2/ 5Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Features
Total features 48
- 360 Degree Feedback
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Content Creation
- Content Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Email Management
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition Software
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Feedback Management
- File Sharing
- For Call Centers
- For Developers
- For Sales/Marketing
- Gamification
- Geotargeting
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- On-Demand Communications
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Pulse Surveys
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- VoIP Connection
- Workflow Management
Total features 76
- 360 Degree Feedback
- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Content Creation
- Content Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Email Management
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition Software
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Feedback Management
- File Sharing
- For Call Centers
- For Developers
- For Sales/Marketing
- Gamification
- Geotargeting
- IVR
- Inbound Call Center
- Intent Recognition
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- On-Demand Communications
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Pulse Surveys
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- VoIP Connection
- Workflow Management
Integrations
- Google Chat
- Google Drive
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- SAP Business One
- SAP SuccessFactors HXM Suite
- Slack
- Telegram
- Zendesk Suite
- Google Chat
- Google Drive
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- SAP Business One
- SAP SuccessFactors HXM Suite
- Slack
- Telegram
- Zendesk Suite
