Freshdesk vs Dixa
Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.
Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat &...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15,00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$39,00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4,5/5Features
4,3/5Customer Service
4,5/5Value for Money
4,4/5Ease of Use
4,3/5Features
3,9/5Customer Service
4,3/5Value for Money
4,2/5Features
Total features 116
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real Time Data
- Real Time Reporting
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Widgets
- Workflow Configuration
- Workflow Management
Total features 89
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Employee Activity Monitoring
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real Time Data
- Real Time Reporting
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Adobe Commerce
- Agillic
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Boost.AI
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Capturi
- Certainly
- ChargeDesk
- Chattermill
- CollabSpot
- Constant Contact
- CustomerGauge
- Cx MOMENTS
- DeepL Pro
- DigitalGenius
- Dropbox Business
- Dynamics 365 Business Central
- Easy Insight
- Emarsys
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Fullview
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Hangouts
- Google Workspace
- Harvest
- HelpOnClick Help Desk Software
- Highrise
- HipChat
- Hootsuite
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klaus
- Klipfolio
- Lang.ai
- Localize
- LogMeIn Rescue
- Looker
- Lumoa
- Mailchimp
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Microsoft Teams
- Nicereply
- Nimble
- Okta
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Plecto
- Podio
- ProProfs Knowledge Base
- QuickBooks
- QuickBooks Online Advanced
- RingCentral Contact Center
- SEOshop eCommerce
- STITCH
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Segment
- SentiSum
- Shopify
- Slack
- SnapEngage
- Solve CRM
- Solvemate
- SugarCRM
- SuperOffice CRM
- SurveyMonkey
- Tableau
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Ultimate
- Unbabel
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom
- elevio
- iContact
- ilos
- injixo
- iorad
- zenloop
- Adobe Commerce
- Agillic
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Boost.AI
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Capturi
- Certainly
- ChargeDesk
- Chattermill
- CollabSpot
- Constant Contact
- CustomerGauge
- Cx MOMENTS
- DeepL Pro
- DigitalGenius
- Dropbox Business
- Dynamics 365 Business Central
- Easy Insight
- Emarsys
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Fullview
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Hangouts
- Google Workspace
- Harvest
- HelpOnClick Help Desk Software
- Highrise
- HipChat
- Hootsuite
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klaus
- Klipfolio
- Lang.ai
- Localize
- LogMeIn Rescue
- Looker
- Lumoa
- Mailchimp
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Microsoft Teams
- Nicereply
- Nimble
- Okta
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Plecto
- Podio
- ProProfs Knowledge Base
- QuickBooks
- QuickBooks Online Advanced
- RingCentral Contact Center
- SEOshop eCommerce
- STITCH
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Starter
- Segment
- SentiSum
- Shopify
- Slack
- SnapEngage
- Solve CRM
- Solvemate
- SugarCRM
- SuperOffice CRM
- SurveyMonkey
- Tableau
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Ultimate
- Unbabel
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- Zoom
- elevio
- iContact
- ilos
- injixo
- iorad
- zenloop