Freshdesk vs Dixa

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.
Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat &...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,5 /5
(3 268)

Ease of Use

4,5/5

Features

4,3/5

Customer Service

4,5/5

Value for Money

4,4/5

Overall rating

4,3 /5
(20)

Ease of Use

4,3/5

Features

3,9/5

Customer Service

4,3/5

Value for Money

4,2/5

Total features 116

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 89

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Adobe Commerce
  • Agillic
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Boost.AI
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • Capturi
  • Certainly
  • ChargeDesk
  • Chattermill
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Cx MOMENTS
  • DeepL Pro
  • DigitalGenius
  • Dropbox Business
  • Dynamics 365 Business Central
  • Easy Insight
  • Emarsys
  • Five9
  • FluentStream
  • FreshBooks
  • Freshsales
  • FullContact
  • Fullview
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klaus
  • Klipfolio
  • Lang.ai
  • Localize
  • LogMeIn Rescue
  • Looker
  • Lumoa
  • Mailchimp
  • Marketo Engage
  • Medallia Agent Connect
  • Meta for Business
  • Microsoft Power BI
  • Microsoft Teams
  • Nicereply
  • Nimble
  • Okta
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • Plecto
  • Podio
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • STITCH
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Starter
  • Segment
  • SentiSum
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Solvemate
  • SugarCRM
  • SuperOffice CRM
  • SurveyMonkey
  • Tableau
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Ultimate
  • Unbabel
  • Userlike
  • WhatsApp
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom
  • elevio
  • iContact
  • ilos
  • injixo
  • iorad
  • zenloop
  • Adobe Commerce
  • Agillic
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Boost.AI
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • Capturi
  • Certainly
  • ChargeDesk
  • Chattermill
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Cx MOMENTS
  • DeepL Pro
  • DigitalGenius
  • Dropbox Business
  • Dynamics 365 Business Central
  • Easy Insight
  • Emarsys
  • Five9
  • FluentStream
  • FreshBooks
  • Freshsales
  • FullContact
  • Fullview
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Hangouts
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klaus
  • Klipfolio
  • Lang.ai
  • Localize
  • LogMeIn Rescue
  • Looker
  • Lumoa
  • Mailchimp
  • Marketo Engage
  • Medallia Agent Connect
  • Meta for Business
  • Microsoft Power BI
  • Microsoft Teams
  • Nicereply
  • Nimble
  • Okta
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • Plecto
  • Podio
  • ProProfs Knowledge Base
  • QuickBooks
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • STITCH
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Starter
  • Segment
  • SentiSum
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Solvemate
  • SugarCRM
  • SuperOffice CRM
  • SurveyMonkey
  • Tableau
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Ultimate
  • Unbabel
  • Userlike
  • WhatsApp
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom
  • elevio
  • iContact
  • ilos
  • injixo
  • iorad
  • zenloop