---
description: Compare UVdesk vs Kustomer for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare UVdesk vs Kustomer | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [UVdesk \<span\>vs\</span\> Kustomer](https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer)

# Compare UVdesk vs Kustomer

Canonical: https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer

> Detailed comparison between UVdesk and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UVdesk | Kustomer |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 24 | 79 |
| **Starting Price** | US$11,00 | US$89,00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Kustomer

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View UVdesk Profile](https://www.getapp.za.com/software/108201/uvdesk)
- [View Kustomer Profile](https://www.getapp.za.com/software/109551/kustomer)
- [View Original Comparison](https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare UVdesk vs Kustomer | GetApp South Africa 2026","description":"Compare UVdesk vs Kustomer for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer","about":[{"@id":"https://www.getapp.za.com/software/108201/uvdesk#software"},{"@id":"https://www.getapp.za.com/software/109551/kustomer#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"UVdesk","description":"UVdesk Helpdesk is a customer support tool for all types of businesses that helps provide effective support to customers. The platform automatically converts emails into tickets, allowing support agents to receive them and respond in a timely manner. \n\nUVdesk enables users to prepare a FAQ page for customers from the UVdesk Panel, as well as view ratings and progress reports on all support agents. Organizations can also customize the colors and layout of the Helpdesk system as desired.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d20cd01c-5b7a-4f56-b4df-b8fe78276648.png","url":"https://www.getapp.za.com/software/108201/uvdesk","@id":"https://www.getapp.za.com/software/108201/uvdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":24},"offers":{"price":"11","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Kustomer","description":"Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/64bf8338-a61c-47f7-bc54-8337a9561af1.png","url":"https://www.getapp.za.com/software/109551/kustomer","@id":"https://www.getapp.za.com/software/109551/kustomer#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":79},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"UVdesk vs Kustomer","position":3,"item":"https://www.getapp.za.com/compare/108201/109551/uvdesk/vs/kustomer","@type":"ListItem"}]}]}
</script>