FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

3,5 /5
(25)
Ease of Use
3,4/5
Features & Functionality
3,6/5
Customer Service
3,6/5
Value for Money
3,4/5

Overall rating

4,4 /5
(22)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,4/5
Value for Money
4,1/5

Total features 112

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Custom Fields
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Drag & Drop Interface
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Online Catalog
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Third Party Integration
  • User Management
  • Version Control
  • Visual Analytics
  • Workflow Management

Total features 44

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Custom Fields
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Drag & Drop Interface
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • History Tracking
  • Incident Management
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Online Catalog
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Third Party Integration
  • User Management
  • Version Control
  • Visual Analytics
  • Workflow Management
  • Remote Support
  • Salesforce Sales Cloud
  • Zapier
  • Remote Support
  • Salesforce Sales Cloud
  • Zapier