FootPrints vs TOPdesk
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Overview
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$1,000.00
- Free Version
- Free Trial
- Subscription
Starting from
US$77.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.4/ 5Features
3.5/ 5Customer Service
3.6/ 5Value for Money
3.4/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.3/ 5Features
Total features 30
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Third-Party Integrations
- Ticket Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Total features 135
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Third-Party Integrations
- Ticket Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Integrations
Not provided by vendor
- AFAS Software
- AI Chatbot
- Azure Active Directory
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Exact Synergy
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- Humble Online
- IBI-aws
- IDAAS Products
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- NetCloud SASE
- Okta
- OneLogin
- Outsmart
- Qlik Sense
- Room Booking System
- Saysimple
- ServiceNow
- SharePoint Azure AD Connect
- Slack
- Snow License Manager
- Splunk Enterprise
- Stratusphere UX
- TeamViewer Remote
- Tenjin
- Testersuite
- Trello
- ValidSign
- Versio.io
- Virtual Agent
- WISH
- Workspace 365
- Xelion
- Zapier
- Zendesk Suite
- Zervicepoint
- ZigiOps
- iFinder
- ilert
- nps.today
