---
description: Compare FootPrints vs BMC Helix ITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare FootPrints vs BMC Helix ITSM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [FootPrints \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.za.com/compare/108521/2048245/footprints/vs/bmc-helix-itsm)

# Compare FootPrints vs BMC Helix ITSM

Canonical: https://www.getapp.za.com/compare/108521/2048245/footprints/vs/bmc-helix-itsm

> Detailed comparison between FootPrints and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | FootPrints | BMC Helix ITSM |
| **Overall rating** | 3.5/5 | 4.1/5 |
| **Total Reviews** | 34 | 115 |
| **Starting Price** | US$1 000,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### FootPrints

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Capacity Management
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Reports
- Incident Management
- Problem Management
- Project Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View FootPrints Profile](https://www.getapp.za.com/software/108521/footprints)
- [View BMC Helix ITSM Profile](https://www.getapp.za.com/software/2048245/bmc-helix-itsm)
- [View Original Comparison](https://www.getapp.za.com/compare/108521/2048245/footprints/vs/bmc-helix-itsm)

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