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Cove Data Protection vs Sunrise ITSM

Cove Data Protection

4.7 (39)
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Sunrise ITSM

4.4 (10)
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Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard.
Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

£40.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(39)

Ease of Use

4.6/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5
Read all reviews

Overall rating

4.4 /5
(10)

Ease of Use

4.8/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 60

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bare-Metal Restore
  • Benchmarking
  • CMDB
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compression
  • Configuration Management
  • Continuous Backup
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Dictionary Management
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Retention Management
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Incremental Backup
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Local Server Options
  • Localization Automation
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multimedia Archiving
  • Multiple Data Sources
  • Multiple Format Support
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Release & Deployment
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Storage Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • User Management
  • VM Backup
  • Version Control
  • Web Access/Restoration
  • Web Archiving
  • Workflow Management

Total features 79

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bare-Metal Restore
  • Benchmarking
  • CMDB
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compression
  • Configuration Management
  • Continuous Backup
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Dictionary Management
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Retention Management
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Incremental Backup
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Local Server Options
  • Localization Automation
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multimedia Archiving
  • Multiple Data Sources
  • Multiple Format Support
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Release & Deployment
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Storage Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • User Management
  • VM Backup
  • Version Control
  • Web Access/Restoration
  • Web Archiving
  • Workflow Management
  • Automox
  • ChatGPT
  • Docusign
  • Jira
  • Lansweeper
  • Mailchimp
  • Microsoft Copilot
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Planner
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • N-central
  • N-sight
  • Pipedrive
  • Slack
  • Splashtop
  • Textlocal
  • Workday Enterprise Management Cloud
  • Workday HCM
  • Automox
  • ChatGPT
  • Docusign
  • Jira
  • Lansweeper
  • Mailchimp
  • Microsoft Copilot
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Planner
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • N-central
  • N-sight
  • Pipedrive
  • Slack
  • Splashtop
  • Textlocal
  • Workday Enterprise Management Cloud
  • Workday HCM

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