Drift vs Smith.ai
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Overview
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$140.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.1/ 5Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Features
Total features 152
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Geotargeting
- Group Messaging
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Machine Learning
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Chat
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Visitor Tracking
- Workflow Management
Total features 98
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Geotargeting
- Group Messaging
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Machine Learning
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Video Chat
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Visitor Tracking
- Workflow Management
Integrations
- Acuity Scheduling
- Agile CRM
- AppointmentCore
- Appointy
- Apptoto
- Calendly
- Capsule
- Clio
- Confido Legal
- CosmoLex
- Daylite for Mac
- Demandbase One
- Dialpad
- Drip
- Dubsado
- Emma.ai
- Filevine
- FluentStream
- Front
- Frontier
- GoDaddy Website Builder
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Voice
- Grasshopper
- Headnote
- Help Scout
- Helpjuice
- Housecall Pro
- HubSpot CRM
- LawConnect
- LawPay
- Lawcus
- Lawmatics
- Lead Docket
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Nextiva
- OnceHub
- Ooma Office
- PayPal
- Phone.com
- Pipedrive
- Poptin
- PracticePanther Legal Software
- Privy
- Productboard
- RingCentral Contact Center
- Rocket Matter
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Schedulista
- Segment
- SendGrid
- Setmore
- Shopify
- SimplyMeet.me
- Slack
- Square Appointments
- Square for Retail
- Squarespace
- Stripe
- Wealthbox
- Webflow
- Weebly
- WhatConverts
- Wix
- WordPress
- YouCanBook.me
- Zapier
- Zendesk Suite
- noCRM.io
- Acuity Scheduling
- Agile CRM
- AppointmentCore
- Appointy
- Apptoto
- Calendly
- Capsule
- Clio
- Confido Legal
- CosmoLex
- Daylite for Mac
- Demandbase One
- Dialpad
- Drip
- Dubsado
- Emma.ai
- Filevine
- FluentStream
- Front
- Frontier
- GoDaddy Website Builder
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Voice
- Grasshopper
- Headnote
- Help Scout
- Helpjuice
- Housecall Pro
- HubSpot CRM
- LawConnect
- LawPay
- Lawcus
- Lawmatics
- Lead Docket
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Nextiva
- OnceHub
- Ooma Office
- PayPal
- Phone.com
- Pipedrive
- Poptin
- PracticePanther Legal Software
- Privy
- Productboard
- RingCentral Contact Center
- Rocket Matter
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Schedulista
- Segment
- SendGrid
- Setmore
- Shopify
- SimplyMeet.me
- Slack
- Square Appointments
- Square for Retail
- Squarespace
- Stripe
- Wealthbox
- Webflow
- Weebly
- WhatConverts
- Wix
- WordPress
- YouCanBook.me
- Zapier
- Zendesk Suite
- noCRM.io
