Zonka Feedback vs XM for Customer Experience
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Overview
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1,500.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.7/ 5Customer Service
4.9/ 5Value for Money
4.9/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Features
Total features 78
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Audience Targeting
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorisation/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Landing Pages/Web Forms
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Message Personalization
- Mobile Coupons
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- Scheduled Messaging
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Management
Total features 143
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Audience Targeting
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorisation/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Landing Pages/Web Forms
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Message Personalization
- Mobile Coupons
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- Scheduled Messaging
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- ActiveCampaign
- Adobe Analytics
- Airtable
- Annex Cloud Loyalty Experience Platform
- BHN Rewards
- Chattermill
- ClickTale
- Constant Contact
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Sheets
- Grade.us
- Help Scout
- IVR Technology Group
- Intercom
- Jira
- Kantata
- KnowledgeHound
- LogRocket
- Mailchimp
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Pendo
- Pipedrive
- Plivo
- Quantum Metric
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Tableau
- Tango
- Tethr
- Tray.io
- Tremendous
- Twilio
- Twitter/X
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite
- ActiveCampaign
- Adobe Analytics
- Airtable
- Annex Cloud Loyalty Experience Platform
- BHN Rewards
- Chattermill
- ClickTale
- Constant Contact
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Sheets
- Grade.us
- Help Scout
- IVR Technology Group
- Intercom
- Jira
- Kantata
- KnowledgeHound
- LogRocket
- Mailchimp
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Pendo
- Pipedrive
- Plivo
- Quantum Metric
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Tableau
- Tango
- Tethr
- Tray.io
- Tremendous
- Twilio
- Twitter/X
- UserTesting
- Xoxoday
- Zapier
- Zendesk Suite