XIA Configuration vs Deepser
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Overview
XIA Configuration is a server documentation tool which generates network documentation automatically for the user's IT infrastructure.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting.
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$35.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.9/ 5Value for Money
4.9/ 5Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.2/ 5Features
Total features 24
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Automated Scheduling
- Barcode/Ticket Scanning
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Decision Support Software
- Device Auto Discovery
- Disaster Recovery
- Document Generation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- OSHA Compliance
- Patch Management
- Performance Metrics
- Personalization
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- Virtual Machine Monitoring
- Widgets
- Workflow Management
Total features 136
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Automated Scheduling
- Barcode/Ticket Scanning
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Decision Support Software
- Device Auto Discovery
- Disaster Recovery
- Document Generation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- OSHA Compliance
- Patch Management
- Performance Metrics
- Personalization
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- Virtual Machine Monitoring
- Widgets
- Workflow Management
Integrations
Not provided by vendor
- AnyDesk
- Azure Active Directory
- CTI
- Connect
- Datto RMM
- LDAP Manager
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- Ninja
- OAuth
- Supremo Remote Desktop
- Switchboard
- TeamViewer Remote
