Solvemate enables brands to deliver quality customer service through meaningful conversations.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram.
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

€349,00/month

  • Per Feature

Starting from

US$600,00/month

  • Per Feature

Overall rating

4,6 /5
(19)
Ease of Use
4,1/5
Features & Functionality
4,3/5
Customer Service
4,9/5
Value for Money
4,4/5

Overall rating

4,2 /5
(15)
Ease of Use
4,4/5
Features & Functionality
3,8/5
Customer Service
4,6/5
Value for Money
4,2/5

Total features 37

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Scheduling
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Community Management
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Data Synchronization
  • Document Storage
  • Email Management
  • Feedback Management
  • File Sharing
  • For eCommerce
  • Historical Reporting
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Version Control
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Total features 74

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Scheduling
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Community Management
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Data Synchronization
  • Document Storage
  • Email Management
  • Feedback Management
  • File Sharing
  • For eCommerce
  • Historical Reporting
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Version Control
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Desk.com
  • Facebook
  • Freshdesk
  • Intercom
  • Slack
  • Zendesk
  • Desk.com
  • Facebook
  • Freshdesk
  • Intercom
  • Slack
  • Zendesk