Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Subscription

Starting from

US$119,00/month

  • Subscription

Overall rating

4,5 /5
(29)
Ease of Use
4,2/5
Features & Functionality
4,1/5
Customer Service
4,1/5
Value for Money
4/5

Overall rating

4,4 /5
(46)
Ease of Use
4,4/5
Features & Functionality
5/5
Customer Service
4,5/5
Value for Money
4,8/5

Total features 32

  • API
  • Automatic Notifications
  • Availability Indicator
  • Benchmarking
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer History
  • Customizable Reporting
  • Email Integration
  • Engagement Analytics
  • Full Text Search
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Performance Reports
  • Prioritizing
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Records Management
  • Referral Source Tracking
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics

Total features 84

  • API
  • Automatic Notifications
  • Availability Indicator
  • Benchmarking
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer History
  • Customizable Reporting
  • Email Integration
  • Engagement Analytics
  • Full Text Search
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Performance Reports
  • Prioritizing
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Records Management
  • Referral Source Tracking
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration
  • Video Conferencing
  • Visual Analytics
  • AgencyAnalytics
  • DashThis
  • Freshdesk
  • Google Analytics
  • Grow
  • Kenshoo Enterprise
  • LivePerson
  • NinjaCat
  • QuanticMind
  • Salesforce Sales Cloud
  • AgencyAnalytics
  • DashThis
  • Freshdesk
  • Google Analytics
  • Grow
  • Kenshoo Enterprise
  • LivePerson
  • NinjaCat
  • QuanticMind
  • Salesforce Sales Cloud